This web-based course is for BMC Remedy with Smart IT users (Service Desk agents, Specialists, or Managers) to familiarize them with this next-generation BMC Remedy IT Service Management (BMC Remedy ITSM) user experience.
This course is based on version 1.5 of BMC Remedy with Smart IT (Smart IT), which is an intuitive, and elegant Service Desk experience that enables a more knowledgeable and collaborative workforce organized around IT roles. Smart IT is also available on mobile devices.
This training will give the learners an overview of the Smart IT main features before they begin to use them in real time.
At the end of the course, the learners will be equipped with the knowledge to easily work with tickets, knowledge articles, assets, and the main features of Smart IT; both on the Universal client and mobile devices.
